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FAQ
Frequently Asked Questions
Software
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What is myOneFlow?
myOneFlow is a fully configurable platform for case management and workflow automation. Its powerful rules-based solution enforces compliance with your business process by enabling the right steps to be completed at the right time and preventing unwanted actions. It serves as a network for collaboration that engages and informs all stakeholders by enabling referrals between and within organizations, thereby minimizing silos and improving outcomes.
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What industries does myOneFlow serve?
myOneFlow serves various public and governmental sectors, including adult education, workforce development, apprenticeship programs, departments of health, consortiums, and other grant-managing programs.
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What makes myOneFlow different from other case management and workflow software?
Unlike many of its competitors, myOneFlow is incredibly customer centric. The user’s journey is personalized based on their preferences and real-time data, for a simple and intuitive experience. Plus, all partners in the network can work together and coordinate services to achieve better outcomes and reduce duplication of services.
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Is myOneFlow a PaaS?
myOneFlow offers the configurability of a PaaS with pre-defined SaaS solutions for workforce development, adult education, apprenticeships, scholarships and other applications. Users can create custom workflows by defining rules and conditions, creating roles, and setting permissions.
Software
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Is myOneFlow low-code or no-code?
myOneFlow is a no-code solution. No coding is required to customize and scale the platform.
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Is myOneFlow cloud based?
Yes.
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Is myOneFlow secure?
All data is encrypted at rest and in transit. All data is hosted in the continental United States. myOneFlow is hosted in a data center that is SSAE 16 – SOC Type 2 and FISMA High Physical and Environmental (PE) and PL2 certified. Documentation for these certifications can be provided if need be. Empyra is also ISO 27001 certified and ISO 27701 for privacy and information security management certified.
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Can myOneFlow interface with other software systems?
myOneFlow is fully interoperable. It is built on the Microsoft stack for seamless integration with Teams, Calendar, and Zoom applications. myOneFlow can also integrate via API to automatically import testing scores (like CASAS or TABE) from the assessment provider.
Reporting
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What types of reports can be generated?
- Pre-Defined Operational Reports: Operational reports are standard reports that provide filter criteria and display a defined set of data. These can be restricted to staff in the system based on the program, organization, or predefined role that the staff member is associated with.
- Ad-Hoc Reports: This provides authorized staff with the ability to run reports on any aspect of data collected. It includes the ability to select the filters for the data to be reported on, what to display, as well as sorts, grouping, etc. and layout for the report.
- Performance/Federal Reports: This includes the relevant federal reports for the chosen WIOA programs. There may also be data extracts associated with the program(s), in which case they will be included also.
- Scorecards: Scorecards may be configured for a given organization/office and program. They provide numerators, denominators, and percentages where appropriate, and drill down is available to identify the items contributing to the results. These provide an excellent summary for management in identifying trends and problem areas requiring action, without waiting for the end-of-quarter processing.
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Does myOneFlow help track and submit required data for WIOA?
Yes. The software compiles all the data the registrant submits along their journey into a pre-built template, where all 87 required fields are integrated into a downloadable WIPS submission document to be reported to PIRL.
Forms & Documents
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Can you create forms?
myOneFlow has an integrated forms module that enables authorized staff to create forms (questionnaires) with sections. Forms can be simple, such as a survey, or more complex with branching conditions to ensure that questions are only shown to base on conditions.
In addition, the results of completed forms can be viewed with a standard output, showing the questions and responses, or can have outputs designed that replicate paper forms needed for official purposes. myOneFlow forms can be used to eliminate all paper forms.
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Can users electronically sign forms?
myOneFlow includes an integrated e-signature feature. Signature requirements are configured for each form and allow for multiple signatures on a form, if necessary. Users can sign using their mouse or by re-entering their password for a digital signature.
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Can you upload and manage documents?
Documents can either be requested by staff or automatically requested based on workflow actions. Clients can upload documents in their web portal or use the myOneFlow mobile app to take pictures of requested documents. All documents stay attached to the client for easy record retention.
Additional Features
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Is myOneFlow available in multiple languages?
Yes, myOneFlow is integrated with Google Translate.
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Can you create custom workflows for different users?
Yes. myOneFlow allows you to create different “roles” that each have their own workflows, permissions, and access. Users can be assigned one or more roles according to their job responsibilities.
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Is myOneFlow optimized for mobile?
myOneFlow is fully optimized for a seamless experience on any mobile device. Users can also use the myOneFlow mobile app to view upcoming appointments, register for events, and take pictures or upload required documents.
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Does myOneFlow include a virtual recruitment platform?
myOneFlow’s labor exchange module provides the ability for employers to post jobs, search for candidates, and view and process applicants, including offering interviews and recording final closure of the position. Job seekers can post their resume, search for jobs, view matched jobs via the platform's AI job matching algorithm, and apply for jobs. They can also view and respond to interview invitations. myOneFlow also provides a virtual job fair solution to help connect candidates to employers.
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Can you set up automatic communications?
The communications module provides the ability to send communications to users on an individual or mass basis via email, text, or internal message. Communication content can come from templates that can be added or edited as needed. Authorized staff can create and edit communication templates and set up workflows where communication is an integrated part of other processes, such as events. Communications can be sent immediately, scheduled to be sent later, or triggered by workflow events.
Implementation & Support
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How long does implementation take once the contract is signed?
This varies widely depending on the size of your organization and the scope for which myOneFlow is being configured. When you initially contact our team, we will do our best to give you an estimate based on comparable projects we’ve completed in the past.
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How are staff trained to use myOneFlow?
The myOneFlow training team is involved throughout the design, configuration, delivery, and post-implementation lifecycle. Training will be done via online screen share, unless on-site training is requested. In addition, the following will be available:
- A library of how-to videos that are organized and sequenced for training purposes
- Links to recorded trainings that can be reviewed later
- Access to the myOneFlow user community for sharing best practices and feature suggestions
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How are technical issues resolved?
Empyra uses Atlassian JIRA for 24x7 support desk/help ticket management. Empyra’s help desk monitors JIRA for issues that are being raised, and all issues, phone calls, emails, etc. are tracked in JIRA. These tickets are automatically assigned to a queue and triaged and resolved based on the severity of the tickets.
Empyra is also a Microsoft Gold Certified Partner for Application Development. If there are any Microsoft-related issues with the operating system, Empyra will use its Gold Partner status to create a critical service request with Microsoft. We will work on the service request with Microsoft until the issue is resolved.